Effective date: June 28, 2026. This Return & Refund Policy applies to purchases made directly from DealNest through our website. If you purchased through a marketplace such as TikTok Shop, the marketplace’s return and refund flow may also apply.

1. Return window

You may request a return for eligible items within 30 calendar days from the delivery date. To start a return, contact us at support@nestdeal.shop with your order number, the item you want to return, and the reason for your request.

Please do not send items back to the address printed on the package unless we instruct you to do so. Orders may be fulfilled by third-party warehouses and international fulfillment partners, and unauthorized returns may be refused or lost.

2. Eligibility for returns

To be eligible, items should be unused, unworn, unwashed, in the same condition received, and returned with original packaging, accessories, manuals, tags, and included items. Return authorization is required before shipment.

3. Damaged, defective, missing, or wrong items

If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days of delivery. Include your order number, photos/videos of the issue, packaging, and shipping label. If confirmed, we may offer a replacement, refund, partial refund, or other solution.

4. Non-returnable items

• Personalized, custom-made, or made-to-order products.
• Opened cosmetics, skincare, beauty tools, personal care, intimate apparel, swimwear, or hygiene-sensitive products.
• Gift cards, downloadable products, digital products, and final-sale items.
• Perishable goods, hazardous materials, restricted products, or items not safe to resell.
• Products damaged by misuse, improper installation, neglect, unauthorized repair, or normal wear and tear.

5. Return shipping costs

• Buyer’s remorse: customer may be responsible for return shipping if they changed their mind, ordered the wrong item, or no longer need it.
• Seller error/product issue: if the item is defective, damaged, missing, or incorrect, we will review and may provide a prepaid label, replacement, refund, or other resolution.
• International returns: some returns may need to go to a processing warehouse or return center different from the original shipping origin.

6. Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your payment provider may need additional time to post funds.

Inspection timeUsually 2–5 business days after the return is received.Refund postingUsually 5–10 business days after approval, depending on payment provider.Original shippingOriginal shipping fees may be non-refundable unless the return is due to our error.

7. Returnless refunds and replacements

For low-value items, damaged items, missing items, or cases where a physical return is not practical, we may approve a refund or replacement without requiring a return. This is case-by-case and not guaranteed.

8. Cancellations

You may request cancellation before your order is processed or shipped. Because automated fulfillment partners may process orders quickly, cancellation is not guaranteed once an order enters processing or tracking is generated.

9. Delayed or lost orders

If tracking has not updated for an unusual amount of time or appears lost, contact us. We will investigate with the carrier or fulfillment partner and may offer a replacement, refund, or other solution when appropriate.

10. Marketplace purchases

If your order was placed through TikTok Shop or another marketplace, please start the return or refund request through that platform’s order page first. Marketplace rules, buyer protection programs, return windows, and refund timing may differ.

11. Contact us

Questions about returns or refunds? Contact DealNest at support@nestdeal.shop.